Day Tripper Driving Tuition
Terms and Conditions (V1.1) 04/10/2026

 

These terms and conditions apply to the business (Day Tripper Driving Tuition, Great Yarmouth, Norfolk) and the customer (you). 

 

These terms and conditions form the contract, and you are strongly recommended to read them carefully and to keep a copy. 

 

Definitions: “We”, “us”, “our” means Day Tripper Driving Tuition. “You”, “your”, “student” means the person booking or taking lessons. “Services” means driving tuition, assessments, and any related services we provide. “Booking” means a confirmed lesson, package, or course reservation. “Lesson” means a scheduled driving instruction session. “Consumer” means an individual acting for purposes outside their trade, business or profession.

 

Plain English Summary: These terms explain how our driving lessons work, what you pay, how to cancel, and how we use your personal data. If you are a consumer, you have statutory rights that are not limited by these terms.
 
1. Your Driving Licence

 

1a. You must hold a valid driving license that entitles you to drive a category B motor vehicle on public roads within the United Kingdom, which must be produced at the request of Day Tripper Driving Tuition, or any of its employees, to ensure all relevant legislation is adhered to. 
1b. If an older paper licence is held, then you must also produce valid photographic identification, such as a passport or nationally recognised identification documentation. 
1c. Should your entitlement to drive change, through disqualification, medical, or any other reason(s), you must notify Day Tripper Driving Tuition as soon as practicable, but always at least 48-hours prior to your next scheduled booking. Failure to do so will cause the booking to be cancelled, and the fee will be forfeited in full, unless the instructor can reasonably rebook the slot. 

 

2. Motorway, Pass Plus, or Refresher Tuition

 

2a. For any tuition within the aforementioned areas in paragraph 2, you must produce a full UK driving licence prior to, or at the start of, your first booking. 
2b. Confirmation of the required licence entitlements will be completed prior to the commencement of training. 

 

3. Eyesight and Medical Requirements

 

3a. You must meet the minimum eye test requirements, which are currently set at 20.5 metres (67 feet), at which you must be able to read a standard UK-approved number plate. 
3b. Any required eyesight correction needed to meet the minimum eye test requirements, such as glasses or contact lenses, must be worn at all times during your driving lessons. 
3c. Should you currently be using any form of medication, it is your responsibility to ensure it does not affect your ability to drive a motor vehicle. Should they do so, you must contact Day Tripper Driving Tuition as soon as practicable, but always at least 48-hours prior to your next scheduled booking. 
3d. Should you be under the influence of any medication(s) and/or substances (including alcohol) that adversely affect your ability to drive a motor vehicle safely, your lessons will be paused until you have sought medical guidance (where applicable). Any booked lessons within the following 48-hour period will also be subject to the full fee being forfeited, unless the instructor can reasonably rebook the slot.  
3e. If we have reasonable concerns about your fitness to drive, we may (and in some cases must) report to the DVLA in accordance with our professional obligations.

 

4. Payments and Cancellations

 

4a. For new customers, the first booking must be paid in full at the time of the booking. 
4b. All subsequent bookings must be paid for in full, not less than 48-hours prior to the start time of the next booking, irrespective of the payment method used.
4c. Payments can be made via the Total Drive app, bank transfer, or cash only. Be aware that payments via Total Drive carry an administration fee, which is charged by Total Drive and not by Day Tripper Driving Tuition. 
4d. If payment has not been made when there are less than 48-hours before a booking, this may cause the forfeiture of the booking if Day Tripper Driving Tuition has an opportunity to fill the relevant slot. 
4e. All cancellations must be made as soon as practicable, with no less than 48-hours notice, prior to the start time of your next booking.
4f. Cancellations should be made via phone call or text message/WhatsApp only, to ensure receipt of the cancellation by your instructor. Social media contact is not accepted for cancellations. 
4g. Failure to provide 48-hours (or more) notice of any cancellation(s) will cause the forfeiture of the fee in full, unless the instructor can reasonably rebook the slot. If Day Tripper Driving Tuition cancels with less than 48-hours notice, a full refund or replacement lessons will be provided when and as soon as practicable, but with a minimum of 14-days notice. All current customers will remain at the pricing structure which applied at the time in which they agreed to these terms and conditions. 
4h. Should you cancel three bookings or fail to arrange a booking for three weeks consecutively, we may remove you from the regular diary slot, and you will be required to wait until a further opportunity to return you into the diary arises. 
4i. Day Tripper Driving Tuition reserves the right to adjust any fees, or the structuring of fees, associated with its tuition services, but will always endeavour to notify you as soon as practicable. 
4j. Any block booking made in advance (10 or more hours) must be paid for in full at the time of booking. This includes any pass-plus, semi-intensive or intensive courses. 
4k. If, for any reason, a refund is provided on any block-booking payment, the hours used will be charged at the standard hourly rate, not the discounted rate. 
4l. Should you pre-pay for lessons and subsequently stop your lessons, your pre-payment will be valid for 6 months from the date the payment was received. After this period, the pre-payment shall be forfeited. 
4m. Any semi-intensive or intensive courses which are paid for in advance will have a 14-day cooling-off period, whereby they can be cancelled with a full refund provided, less a proportionate amount for any lessons already taken. After this period, the course will become non-refundable. 

 

5. Lessons

 

5a. Your instructor will endeavour to always arrive on time. Should there be a possibility of a late arrival, your instructor will notify you via phone call or text message/WhatsApp as soon as practicable. 
5b. Once arrived, your instructor will wait for 10 minutes after the pre-arranged start time or the time arrival (if later). Failure to contact the instructor or arrive at the tuition vehicle within that period will cause the cancellation of the booking, and the fee will be forfeited in full.  
5c. You are expected to adhere to all relevant legislation in the course of your tuition. Any legal action which is caused because of your actions will result in your details being forwarded to the relevant agencies. 
5d. Should you put yourself, your instructor, the public, or any property at risk of harm or damage due to not adhering to the instructions of your instructor, you will be responsible for any damage or financial repercussions. This is subject to the instructor’s own insurance and does not exclude liability for the instructor’s negligence.
5e. Lessons may be cancelled and/or rescheduled by Day Tripper Driving Tuition because of unforeseen circumstances. These may include, but are not exclusive to, mechanical failure of the tuition vehicle, adverse weather, personal injury or illness which will affect the safe level of tuition required, or any act of God. A refund or replacement lesson will be provided under such circumstances.
5f. Lessons will begin and finish at your home address, unless otherwise pre-arranged with your instructor. This is at the discretion of your instructor, so as not to interfere with other scheduled appointments of the day. 
5g. Lesson times will be agreed between you and your instructor. We endeavour to start and finish as close to the agreed times as possible.
5h. All instructors will either be Approved Driving Instructors (ADIs), or Potential Driving Instructors (PDIs). All instructors will be licenced to provide driving lessons by the DVSA.  

 

6. Driving Tests

 

6a. Day Tripper Driving Tuition will adhere to the DVLAs expectation to present candidates for testing who are safe, competent, and can drive to the standards required to pass the practical driving test.
6b. Day Tripper Driving Tuition reserves the right to refuse the use of its tuition vehicle(s) if it is believed you do not meet the required standards to pass the practical driving test. This extends up to the time of the practical driving test's start time. 
6c. Day Tripper Driving Tuition accepts no responsibility for any cancellations or adjustments made to your practical driving test booking by the DVLA, and any reimbursement claims must be completed by you via the DVLA. 
6d. The booking and management of the practical driving test is your responsibility. Any test booking or adjustments to a booking are also your responsibility, and you are strongly advised to speak with your instructor prior to booking or adjusting your practical driving test to avoid double-booking or any booking-related issues. 

 

7. Complaints

 

7a. If you are not happy with the service provided to you by Day Tripper Driving Tuition, please contact us as soon as practicable with the full details of your dissatisfaction. All contact details can be found on our website. 
7b. Day Tripper Driving Tuition will endeavour to resolve your concerns as soon as practicable after receipt of your concerns, but will always respond within 14-days of receiving your complaint. We want your driving tuition to be a positive experience, and will rectify any issues to the best of our abilities.
7c. None of these terms within these terms and conditions affect your statutory rights. 

 

8. Data Protection

 

8a. The processing of your data will be in accordance with GDPR. Any data relating to you will be retained for as long as practicable, but only until you cease to be a customer of Day Tripper Driving Tuition. Should you stop being our customer, all data shall be deleted in accordance with GDPR within 6-months. 

 

9. Social Media

 

9a. With your permission, your photograph will be taken when you pass your practical driving test and may be used for promotional purposes on social media or other promotional materials. Should you wish to opt-out, please notify your instructor as soon as practicable.